Fabio is very knowledgeable and responsive. We really felt like he was an ally in the very stressful process of selling/buying a house.
Toby James YSep-17-2021
Reviewed by Timothy M. F for Fabio Gulla
Fabio and his team were always available for questions, very friendly, and were always on top of deadlines.
Timothy M. FSep-17-2021
Reviewed by John Peter K for Fabio Gulla
The customer service and always answering the phone or email immediately is a great comfort.
John Peter KSep-15-2021
Reviewed by Kenneth P. G for Fabio Gulla
Fabio always answered my calls by the third ring, even when he was on a family vacation. He was very knowledgeable about lender needs and requirements, and calmed me down when I became outraged about some of their practices. He worked to the last day before closing to make sure I got insurance changes reflected in the closing documents. Believes in 5 Star customer service which is rare these days. Ken Guldner
Kenneth P. GSep-15-2021
Reviewed by Jakari T. L for Fabio Gulla
From start to finish my experience went beyond great! I refinanced on my home in order to get a better rate & I couldn't be any more pleased on how everything went. From communication to walking me through every step of the way and being transparent with everything. I would recommend that anyone who would be looking to refinance on their home or even purchasing a new home go with NJ Lenders. The staff is Awesome!
Jakari T. LSep-14-2021
Reviewed by Michelle C. G for Fabio Gulla
This was our second time working with Fabio. He is communicative, friendly, and always ready to help. He also secured a great interest rate for us. Will definitely recommend him and NJLenders!
Michelle C. GSep-08-2021
Reviewed by Romi D for Fabio Gulla
Fabio is a very knowledgeable about the market and helps customers achieve best results with their mortgage always.
Romi DSep-06-2021
Reviewed by Luis Felipe V for Fabio Gulla
Five you made the whole process really feel like buying a home instead of applying for a loan. Any questions I had it was quick to answer, his whole staff made the process a lot less intimidating and infuriating.
Luis Felipe VSep-03-2021
Reviewed by Aydin E for Fabio Gulla
Super service, friendly and patient, an excellent team that always tries to solve the problems. as if they work 24 hours,
Aydin ESep-02-2021
Reviewed by Linda L. G for Fabio Gulla
Overall the team is excellent. No complaints on the team per say at all. Not sure why the signing docs technology would not work for me but not to worry we did have a work around. Having said that, there are two issues that were concerning to me. On a side note, for your future clients, data security is incredibly important to me and part of my job as an HR Director. I have two things to bring up that I respectfully ask you to consider for the future. When asking for VOE [Verification confirmation of employment] prior to closing, do not give the person's full social security number. Please only furnish the last four digits of their SS or encrypt the document before sending. If it fell into the wrong hands, you risked my private information by doing neither. I do VOE as part of my everyday job and I am extremely aware of a person's personal information. It is my employee's right to know I am taking their personal information seriously and not doing anything to risk that. For the future, I ask you to do the same for mine.
A second point I would like to bring up is during the application process, you asked both Ken and I to provide a person at our company who should be the contact for the VOE. Standard procedure and all well there. But not only did the person I provided to you but the COO as well received a request for VOE too. I did not provide that person's name to you and was taken back when she called my boss, the Exec VP to tell her she received it. It was none of her business that we were refinancing and yet she knew because she received a request for VOE. That is unacceptable without verifying with the applicant that you needed a backup person. I get that sometimes you need that when there is no response but I do know my Exec VP did reply so reaching out to a second person, even simultaneously, without speaking to the applicant is truly not acceptable. I would respectfully ask you to think of a different process and perhaps up front ask for two contacts that the person gives and state that only if there is no response from person number one within 24-36 hours of closing, will person number 2 be contacted.
I like working with you all. You make this a very easy process for the most part and are a pleasure to work with but I did want to point out these two concerns of mine as Pcs Dss, Pii etc are becoming more and more data security concerns in our very technological world and also privacy of who I want to know what we are doing within my own company in not something I am want to share with a person you reach to without asking me.
Thank you for listening and please understand I am not being critical but am just pointing out two areas that I think you need to be aware of. Here is to working with you all again in years down the road when we look to purchase something new.
Again let me reiterate that your team is superb and I would work with them in a minute but these are two areas you need to tighten up on. If I knew you addressed these two concerns, I would absolutely recommend NJLENDERS in the future.
Linda
Linda L. GSep-01-2021
Reviewed by Rahul M for Fabio Gulla
Fabio is a great lender and it was most pleasurable and smooth working experience together. He is very calm, good communicator and empathetic. As well as very knowledgeable.
Rahul MAug-31-2021
Reviewed by Rafiq S for Fabio Gulla
Fabio and his entire team the process so easy and stress-free. From applying for a new loan to getting approved, the entire process took only 5 business days! Thank you so much, Fabio and team.
Rafiq SAug-28-2021
Reviewed by MohamedRafiq Siddiqu for Fabio Gulla
Fabio and his entire team the process so easy and stress-free. From applying for a new loan to getting approved, the entire process took only 5 business days! Thank you so much, Fabio and team.
MohamedRafiq Siddiqu Aug-28-2021
Reviewed by Anthony J. Bevilacqua for Fabio Gulla
Fabio was with me from way last year. With our mortgage preapproval all the way to our final numbers and closing. Couldn’t have asked better service from Fabio and the NJ Lenders team! 5 stars!
Anthony JJul-31-2021
Reviewed by Ana Paola Gallardo for Fabio Gulla
Fabio and his team helped me throughout the whole refi process making it seamless. They are knowledgeable, fast and the customer service is impeccable.
I highly recommend him and I will be back soon for the mortgage on the next property.